Self-Drive Car Rental FAQs

Onroadz Car Rentals Private Limited is a self-drive car rental company in India. Customers can book a car and drive it themselves for city travel, business visits, family trips and outstation journeys. Vehicle choices and rental packages depend on the selected location and dates.

A self-drive rental is a car you hire without a chauffeur. You drive the vehicle during the booked period, choose your route and manage your travel schedule, subject to the rental agreement and approved travel limits.

Onroadz brings together online booking, a choice of vehicle categories, rental packages and customer assistance. You can compare available cars, check the booking conditions and choose pickup or eligible delivery options to suit your trip.

Choose your city on the Onroadz website or app to check booking availability. Review the location’s pickup hubs, delivery options and available cars before making payment. A destination mentioned on the website does not automatically mean every service is available there.

Depending on availability, you can choose from hatchbacks, sedans, SUVs and multi-purpose vehicles. Select a car based on passenger numbers, luggage space, transmission preference and the journey you have planned.

Yes, automatic cars are available in selected locations, subject to availability. Choose the automatic transmission filter when searching, and check the vehicle details before confirming your booking.

Select your city, pickup and return dates, and preferred car on the Onroadz website or app. Choose the available rental package and pickup or delivery option, review the charges and conditions, and complete the required payment.

Onroadz offers rental options for different travel durations. Hourly, daily, weekly and monthly availability depends on the location, vehicle and package. Check the minimum rental period and included distance for your selected booking.

Book as soon as your travel dates are confirmed, particularly for weekends, holidays and longer rentals. Earlier booking gives you more time to compare available vehicles and arrange document verification or delivery.

Contact Onroadz before booking on another person’s behalf. The person who will drive must meet the eligibility requirements, complete verification and be approved for the rental. Making a payment does not automatically authorise someone to drive.

Check your booking status and confirmation details in the Onroadz app or the communication received after payment. Verify the car, dates, pickup location and package. Contact the booking team if any detail is missing or incorrect.

Onroadz’s standard minimum rental age is 21 years, with a valid driving licence held for at least one year. Contact the team before paying if you need clarification about age eligibility or requirements for a particular vehicle.

Indian customers need a valid driving licence and the identity and address documents required for verification. Onroadz may also request employment, student or business proof. Confirm the complete checklist for your booking before collection or delivery.

A learner’s licence does not meet Onroadz’s standard self-drive eligibility requirements. The approved driver must hold a valid driving licence for the appropriate vehicle category and meet the required driving-experience criteria.

Only drivers approved by Onroadz should drive the vehicle. If you want to share driving during the trip, request approval before pickup and submit the additional driver’s documents for verification.

Yes. NRIs can contact Onroadz to check eligibility, vehicle availability and the required documents before travelling. Share your driving-licence details and identification requirements with the team before paying for a booking.

International visitors should contact Onroadz before booking to confirm whether their documents can be accepted. Eligibility depends on licence verification, identification, applicable driving requirements and the rental conditions for the selected vehicle.

Do not assume a foreign driving licence alone is sufficient. Send your licence details to Onroadz before booking so the team can confirm the required supporting documents, including whether an International Driving Permit is needed.

Have your passport, driving licence and, where applicable, visa and International Driving Permit ready for review. Onroadz may also request local accommodation or address details. Obtain the final document checklist before making payment.

You can enquire about dates, vehicles and pickup arrangements before arrival. Complete eligibility checks in advance and confirm how your arrival time affects handover. An enquiry does not reserve a vehicle unless the booking is confirmed.

The rental price depends on the city, car, rental duration, dates and kilometre package. Delivery, optional services and other applicable charges may affect the final amount. Review the booking summary before payment.

A refundable security deposit may be required depending on verification and the selected security arrangement. Eligible customers may qualify for an approved deposit-free option. Deposit-free does not mean document-free or exemption from rental responsibilities.

Contact Onroadz with your booking and document details. The team will explain the available security arrangements and their conditions. Confirm what is required, how any security item will be handled, and when it will be returned.

The deposit is processed after the vehicle return checks and settlement of applicable charges. Ask for the refund timeframe and payment method before booking, and retain your payment acknowledgement.

Enter the coupon code at the applicable stage of booking and check that the benefit appears in the final amount. Each offer has its own eligibility, validity and minimum booking conditions. Confirm whether it can be combined with another deal.

Daily Deals and Weekday Deals are separate offer selections. Their available cars, dates, prices and rental conditions may differ. Read the selected deal’s kilometre allowance, cancellation conditions and eligibility before confirming.

A kilometre package specifies the distance included in your rental. For example, a package of 150 kilometres per day provides 450 included kilometres for a three-day booking. Check your booking’s total allowance and excess-kilometre rate.

Unlimited-kilometre options may be available for selected locations and packages. Choose an option explicitly marked as unlimited and review its conditions. An unlimited package does not automatically include fuel, tolls or unrestricted vehicle use.

Fuel is paid for by the customer unless the booking explicitly states otherwise. Return the car with the same fuel level recorded at handover. Check and acknowledge the starting fuel level before leaving.

Onroadz’s standard fuel policy does not reimburse fuel returned above the starting level. Plan your final refuelling around the recorded handover level.

Customers are responsible for tolls, parking charges and traffic violations incurred during their rental. Confirm the vehicle’s FASTag payment or recharge instructions before travelling and retain relevant receipts.

Discuss your route with Onroadz before booking and inform the team before crossing state borders. Approval, vehicle documentation and applicable permit or tax requirements must be checked for your journey. Do not assume every destination is automatically permitted.

Delivery is available only where the selected location and booking support it. Check the delivery area, charges, handover time and meeting point before payment. Airport delivery and doorstep delivery may have different arrangements.

A different return location requires approval from Onroadz. Confirm availability and any additional charges before booking. Do not assume one-way rental is included in a standard reservation.

Check the bodywork, tyres, lights, fuel level, odometer and vehicle documents with the handover team. Ensure existing scratches or damage are recorded. Raise concerns before starting the trip so the vehicle’s starting condition is clear.

You should not be charged for existing damage recorded at handover. Review the condition record and ensure any additional marks are documented before accepting the vehicle.

Check the booking’s vehicle-condition information in the Onroadz app where available. Ask the handover team to explain how to access the records and report any mismatch immediately.

Use the support contact provided with your booking or the available help options in the Onroadz app. Share your booking reference, location and a clear description of the issue so the team can assist.

Stop in a safe place and contact Onroadz support. Explain the warning light, noise or other problem and follow the team’s instructions. Check with Onroadz before arranging repairs or continuing a journey with a suspected fault.

Prioritise everyone’s safety and seek emergency assistance when needed. Inform Onroadz promptly, record relevant details when safe and follow the required reporting process. Repair costs, insurance handling and other responsibilities depend on the rental agreement and circumstances.

Ask Onroadz to explain the vehicle’s insurance and your rental liability before booking. Insurance does not automatically remove all customer charges. Excesses, exclusions, towing, repair-related charges and loss-of-use conditions should be checked in the agreement.

Request an extension before the scheduled return time. Extensions depend on vehicle availability and approval, and additional payment may be required. Your original return time applies until the extension is confirmed.

A late return may attract charges under your booking conditions. Contact Onroadz as soon as you expect a delay. Check the applicable late-return charges before starting your rental.

Cancellation and change rules depend on the selected booking and offer. Review the applicable policy before paying. Promotional deals may carry stricter restrictions than regular bookings.

The team checks the return time, fuel, distance travelled and vehicle condition. Any applicable charges are reconciled against the handover record and booking terms. Remove your belongings and obtain confirmation that the return has been completed.

For booking or rental assistance, call +91 8971857888. You can also create a support ticket through the Onroadz booking app. Share your booking reference and describe the issue so our team can help.

You can raise a support ticket in two simple steps:

1. Open the Onroadz booking app and go to the Support section.

2. Describe your issue and submit the ticket.

Our support team will contact you to assist.

Our team will contact you to understand your concern and help resolve it. Keep your booking details handy and share any relevant information to help us assist you.

Once your problem is resolved, provide the ticket-closure OTP to our support team to confirm resolution and close the ticket. Share this OTP only after your concern has been addressed.

Let our support team know what assistance you still need. Do not share the ticket-closure OTP until the issue is resolved. You can call +91 8971857888 for further assistance.